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About the Authors

Micro House International, Inc.

Micro House International, a privately held company headquartered in Boulder, Colorado, is the leading provider of PC hardware technical information libraries and hard drive setup and configuration software. Micro House information products and utilities are used by network administrators, help desk and IT professionals, resellers, and system integrators throughout the world for installation, maintenance, and upgrades of multivendor PCs and networks. Among the company's key information products and utilities are SupportSource, Support On Site for Hardware, the Micro House® Technical Library, DrivePro®, and EZ-Drive®. For more information about any Micro House products, please see the Micro House web site at http://www.microhouse.com.

Scott Mueller

Scott Mueller is the Series Editor for the Scott Mueller Library series of technical PC books all published by QUE. Scott is president of Mueller Technical Research, an international personal computer research and corporate training firm. Since 1982, MTR has specialized in the industry's longest running, most in-depth, accurate and effective corporate technical training seminars, maintaining a client list that includes Fortune 500 companies, the U.S. and foreign governments, major software and hardware corporations, as well as PC enthusiasts and entrepreneurs. His seminars have been presented to thousands of PC professionals throughout the world.

Scott Mueller has developed and presented personal computer training courses in all areas of PC hardware and software. He is an expert in PC hardware, operating systems, data-recovery techniques, and local area networks. MTR seminars are available on an on-site contract basis or publicly through the American Research Group (ARG). For more information about a custom computer training seminar for your organization, contact:

Mueller Technical Research
21718 Mayfield Lane
Barrington, IL 60010-9733
(847) 726-0709
(847) 726-0710 Fax
Internet: 73145.1566@compuserve.com

For more information about attending a public seminar, contact:

American Research Group
114 Edinburgh South, Suite 200
Cary, NC 27512
(919)461-8600
(919)461-8846 Fax
http://www.arg.com
email: questions@arg.com

Scott has many popular books, articles, and course materials to his credit, including Upgrading and Repairing PCs, which has sold more than 1 million copies, making it by far the most popular PC hardware book on the market today. His 2 hour video titled Your PC - The Inside Story is available through LearnKey, Inc. For ordering information, contact:

LearnKey, Inc.
1845 West Sunset Boulevard
St. George, UT 84770
(800) 937-3279
(801) 674-9733
(801) 674-9734 Fax

When he is not working on PC related books or teaching seminars, Scott can usually be found in the garage working on his LT4 powered '94 Impala SS, LT4 powered '95 Caprice 9C1 (police package), or Buick Turbo V6 powered '89 Trans Am, as well as various other performance car related projects. He can also be found testing the vehicles at the local drag strip, or showing them off at car shows or the local cruise/drive-in scene.

We'd Like to Hear from You!

Que Corporation has a long-standing reputation for high-quality books and products. To ensure your continued satisfaction, we also understand the importance of customer service and support.

Tech Support If you need assistance with the information in this book or you have feedback for us about the book, please contact Macmillan Technical Support by phone at 317-581-3833 or via email at support@mcp.com.

Orders, Catalogs, and Customer Service To order other Que or Macmillan Computer Publishing books, catalogs, or products, please contact our Customer Service Department

Phone: 1-800-428-5331
Fax: 1-800-835-3202
Internation Fax: 1-317-228-4400

Or visit our online bookstore at http://www.mcp.com/.

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